Contact/Refund/Shipping

At RoughRiches your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

Returns: You may return unworn, unwashed items in their original condition within 14 days of delivery

Refunds: Once we receive and inspect your item, we will notify you. If approved, your refund will be processed to your original payment method within 5-7 business days.

Exchanges: We currently do not offer direct exchanges. To swap an item, please return your order for a refund and place a new one.

Shipping: 

Processing Time: Orders are typically processed same day
Shipping Time: Please allow 1 week (7 business days) for delivery after processing. Shipping times may vary based on your location.

Tracking: Once shipped, you will receive a confirmation email with tracking details. 

Delays: We are not responsible for delays caused by carriers, customs, or incorrect shipping information provided by the customer.

International Shipping: [lf applicable] Customs duties and taxes are the customer's responsibility.

Return Shipping: Customers are responsible for return shipping costs unless the product arrived defective or incorrect.

For return assistance, please contact us at RoughRiches@gmail.com